Car delay.

A

Anoniem

Guest
We would like to get some guidance on how to deal with this.

Our question is we bought a car in April. They promised to deliver the car in July (That is 3 months) though this wasn't put in writing.
Upto now we still dont have the car and the dealer is not telling us what is going on. We have tried calling them but they always come with excuses like the dealer is busy, the system is not working to track the car, we dont know when the car will be delivered, am waiting for a call from them. We called them and it seems like they dont want to tell us that the car isnt there. On saturday, we received an email from the dealer that they want to call in a meeting to discuss something. When we called him, he said they want to see if we can find a solution. This means there is a problem. They scheduled a meeting with us which was to include the dealer and one of managers but this didnt go through. We were called at 13:00hrs that the meeting wont go on because one of them was sick. But the meeting had been scheduled at 16:00hrs. we are so frustrated, we dont know what to do. they are now rescheduling another meeting, but they dont want to commit to the appointment.

Thank you All.
 
@speedtouch: Maybe the letters 'C-HR' say something...

@Charity: It is only a few weeks later now, why not just rescheduling the appointment and wait for what they have to say? Online you can only guess...
 
Thank you Foie, I wanted to see if there are people who have experienced the same and how they went on with it.
What could be the procedures that one can take in case, they fail to schedule the meeting.
 
C9277574 zei:
Thank you Foie, I wanted to see if there are people who have experienced the same and how they went on with it.
What could be the procedures that one can take in case, they fail to schedule the meeting.
Klik om te vergroten...

I would say, just play it decent and wait a bit. They want a happy customer too of course, so probably they will come up with a solution or fix. The procedure would be to plan a meeting where you both can show up;)
 
I don't know how good your Dutch is, but assuming you have a contract, there's a lot of fine print ("Algemene Voorwaarden") which will contain a section that speaks of the delivery times. There, your rights and those of the dealership are described. Probably there will be written that a delivery time in writing has a certain legal status, and if there is no such time in writing, it may have no status. But... if you have a witness that was present when they verbally gave you a delivery time, you may still have a case.

I'm just saying all this, so you can prepare before you go to that meeting. It makes more sense to be in a meeting knowing what your rights are, than without such knowledge. It doesn't mean you have to start talking about such rights, it just means that you can quickly understand if you're being fed with bullshit or not. If so, then you can point to those articles in their own terms and conditions and ask them to explain how they see those articles...

Keep us informed!
 
If you bought it at a Toyota Louwman dealer they all can see the made pricequotes and contracts. And also delivery status. That is not depending on where the dealer is located.
 
Make a good deal out of their mistake. Everybody happy.
Maybe you would like extra winter wheels and a couple of years free storage of them, maybe you want to go on a nice road trip with some huge or sporty Lexus.

Keep your demands in writing during a meeting, this shows you are serious and don't ask too little, aim high. For example: ask for roof rack & box and wheels (big size) and storage..

Showing a log of all your poorly answered calls and emails could make them feel even more embarrassed and more likely to comply to your demands. Also explain what practical costs you made and discomfort you had because of this issue.
 
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